Refund Terms

Introduction

Welcome to the refund terms of E-DISHEKIMI. Our aim is to ensure that our customers have a satisfying experience, and this policy outlines the circumstances under which refunds may be provided.

Eligibility for Refund

Refunds are available under the following conditions:

1. The product or service was not delivered in accordance with the specifications agreed upon at the time of purchase.
2. The customer experiences technical issues that are not resolved within a reasonable timeframe after contacting our support team.
3. The customer was billed incorrectly for a service or product.

Exceptions

E-DISHEKIMI does not offer refunds in the following scenarios:

1. Change of mind after the purchase has been completed.
2. Services that have been fully delivered and consumed.
3. Promotional items or products provided at no cost to the customer.

Process for Requesting a Refund

To request a refund, customers must:

1. Contact our customer support team via the contact information provided on our website.
2. Include proof of purchase, such as an order number or receipt, and a detailed description of the issue.
3. Submit the refund request within 30 days of purchase for our team to consider eligibility.

Refund Method

Approved refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to reflect in your account.

Amendments to the Policy

E-DISHEKIMI reserves the right to amend this refund policy at any time. Changes will be effective immediately upon posting on the website.

Contact Information

If you have any questions regarding our refund terms, please contact our customer support team through the contact page on our website.